How we protect what you share with us.

Confidentiality & Non-Disclosure Policy

Swaraj Nutri Foods strictly signs a non-disclosure agreement with every brand and company we work with. We do not disclose any part of your product, formulation or brand information outside the team engaged on your project — during the engagement or after it ends.

1.1 When the NDA is signed

We execute a mutual non-disclosure agreement before any confidential information changes hands. If you would rather have it in place before the free consultation call, tell us and we will send it first — you never have to describe your concept on trust alone. For paid engagements, a signed NDA is a precondition of work beginning, not an optional extra.

1.2 What we treat as confidential

All of the following are treated as your confidential information from the moment they reach us, whether or not they are marked confidential:

• Recipes, formulations, ingredient ratios, process parameters and trial results
• Product concepts, positioning, naming, packaging design and launch plans
• Supplier and vendor names, sourcing routes and negotiated rates
• Costings, margins, pricing strategy, MRP planning and financial projections
• Business plans, funding position, distribution agreements and retailer discussions
• Samples, prototypes and any physical material supplied to us
• The fact and content of our discussions, including that you are working with us

1.3 Our obligations

• No external disclosure. Your information is not disclosed to any third party outside Swaraj Nutri Foods without your prior written consent, except where compelled by law or a regulatory authority — and in that event we will notify you first wherever we are legally permitted to.
• Need-to-know access only. Within our team, access is limited to the specialists actually working on your engagement. A formulation specialist working on your project does not have access to another client's file, and vice versa.
• Bound personnel. Every employee, associate, consultant and contractor who touches your project signs the same written confidentiality undertaking that we give you. Our obligations to you are not diluted by our use of team members.
• No reuse across clients. We do not repurpose your formulation, research, findings or category work for another client. Where two clients operate in the same category, their engagements are kept separate and neither is told of the other.
• No publicity without consent. We do not name you as a client, publish your logo, use your project as a case study, or reference your work in marketing or on this website without your specific written permission.
• Purpose limitation. Your information is used only to deliver the engagement you have commissioned, and for nothing else.

1.4 Where a laboratory or authority is involved

Some activities require us to share limited information with a NABL-accredited laboratory (for nutritional or shelf-life testing) or with FSSAI (for licence and label applications). In those cases we disclose only the minimum necessary to complete the activity, we use laboratories that operate under their own confidentiality obligations, and we tell you in advance what is being shared and with whom.

1.5 Exclusions

Standard exclusions apply. Information is not confidential if it: was already lawfully in our possession before you disclosed it; is or becomes public through no act of ours; is lawfully received from a third party without a duty of confidence; or is independently developed by us without reference to your information. Our general skills, professional knowledge and methodology — the expertise we brought to the engagement — remain ours, as set out in the Intellectual Property & Rights Policy.

1.6 Duration

Confidentiality obligations survive the engagement. They do not end when the project completes or the invoice is settled. Our standard NDA runs for five years from the date of disclosure, and trade secrets — including formulations — remain protected for as long as they retain trade-secret status under law.

1.7 Return and destruction

On written request at any time, we will return or securely destroy your confidential material and confirm in writing that we have done so. We may retain one archival copy where required for legal, regulatory or professional-record purposes; that copy remains subject to this policy in full.

Intellectual Property & Rights Policy

What we create for you belongs to you. What we brought with us stays ours. This policy draws that line clearly, so ownership is never a dispute at the end of a project.

2.1 What you own

On receipt of final payment for the relevant activity, all rights, title and interest in the deliverables created specifically for you transfer to you absolutely. This includes:

• The final formulation, recipe, ingredient specification and process sheet developed for your product
• Trial records, iteration logs and sensory evaluation data generated on your project
• Market research reports, category analyses and positioning recommendations written for you
• Nutritional calculations, label values, shelf-life findings and cost-of-goods models
• Label copy, regulatory documentation and application files prepared for you
• Any bespoke document, model or artwork produced as part of your engagement

You may use, modify, commercialise, license or sell these deliverables without restriction and without any further payment or royalty to us.

2.2 What you already owned

Everything you supplied to us — your brand, trade marks, existing recipes, prior research, packaging designs and any material you brought into the engagement — remains yours throughout. We acquire no rights in it. We use it only to perform the engagement.

2.3 What we retain

We retain ownership of our background intellectual property: the assets and knowledge we developed before, or independently of, your engagement. Specifically:

• Our methodologies, analytical frameworks, evaluation protocols and process know-how
• Our document templates, report structures, checklists and internal tools
• Our pre-existing formulation platforms and technical libraries
• General skills, professional expertise and industry knowledge held by our team

Where a deliverable necessarily incorporates our background IP, you receive a perpetual, worldwide, royalty-free licence to use that background IP to the extent needed to exploit your deliverable fully. You will never be blocked from using what you paid for.

2.4 Payment and ownership

Transfer of ownership is conditional on full payment for the relevant activity. Until then, deliverables are provided on a limited licence for your internal review only, and may not be commercialised or disclosed to third parties. This is a payment-protection mechanism, not a claim on your product — once you have paid, the position in clause 2.1 applies without qualification.

2.5 Your warranties to us

You confirm that the material you supply — recipes, brand assets, research, artwork — is yours to supply, and does not infringe anyone else's rights. If a third party brings a claim against us arising from material you provided, you agree to indemnify us against that claim. We ask this because we cannot verify the provenance of what we are given.

2.6 Patentable outcomes

If an engagement produces something potentially patentable, the right to file belongs to you as the commissioning party, unless we have agreed otherwise in writing before the work began. Where our team has made an inventive contribution, we ask only to be correctly named as inventors where patent law requires it — this is an attribution right, not an ownership claim. Any different arrangement, including joint ownership or a licence back to us, must be recorded in the engagement scope and signed by both parties.

2.7 Portfolio and publication

We do not publish, display or reference your project without your written permission. If you are willing to be named as a client or to allow a case study, that is a separate written consent you can withdraw at any time. Silence is not consent.

2.8 Regulatory filings

Where we prepare an FSSAI licence application, label or compliance document on your behalf, the filing is made in your name and the resulting licence is yours. We act as your representative in the process and hold no interest in the licence itself.

Information Security Policy

Confidentiality promises are only as good as the systems behind them. This policy sets out the safeguards we apply to your data, samples and documents.

3.1 Access control

• Client project data is stored in per-client folders with access restricted to the assigned project team. Access is granted at project start and revoked at project close.
• Every team member has an individual named account. Shared or generic logins are not permitted for systems holding client data.
• Multi-factor authentication is enabled on all business email and cloud storage accounts.
• Access rights are reviewed when a team member changes role and revoked on the day they leave.

3.2 Storage and transmission

• Client data is held in reputable cloud services that provide encryption in transit (TLS) and at rest.
• This website is served over HTTPS. Enquiry-form submissions are transmitted over an encrypted connection.
• Confidential documents are shared through access-controlled links, not as open public URLs.
• Working devices are password-protected, encrypted where the operating system supports it, and kept current on security updates.
• Client data is not stored on personal devices, removable drives or personal cloud accounts.

3.3 Physical samples and laboratory material

• Samples and prototypes you supply are stored in a designated, access-restricted area and labelled by project code rather than brand name where practical.
• Samples are returned or destroyed at project close, at your instruction.
• Where samples go to a third-party laboratory, they are sent under the laboratory's confidentiality terms and identified by code.

3.4 Third parties and sub-processors

We use a small number of established service providers to operate: cloud storage and business email, a website enquiry-form service, a payment processor for fee collection, and NABL-accredited laboratories for testing. We share only the minimum data each requires, and we do not permit them to use your data for their own purposes. We do not sell, rent or trade client data under any circumstance.

3.5 Retention

You may request earlier deletion of project data at any time and we will comply, except where a statutory retention period applies — in which case we will tell you which record we must keep and for how long.

3.6 Incident response

If we become aware of a security incident affecting your data, we will: contain it immediately; assess what was affected; notify you without undue delay and in any case within 72 hours of becoming aware; tell you what happened, what data was involved and what we are doing about it; notify the Data Protection Board of India where the law requires it; and record the incident and the corrective action taken.

3.7 Team obligations

Every person working with us signs a confidentiality undertaking on joining, is briefed on this policy, and is required to report suspected incidents immediately. Confidentiality obligations continue after they stop working with us.

3.8 Review

This policy is reviewed annually, and after any incident. We are a small team and we state our controls honestly: they are proportionate, practised and real, rather than a certification we do not hold. We will tell you plainly if you ask what we do and do not have in place.

Privacy Policy

This policy explains what personal data we collect through this website and our engagements, why we collect it, and the rights you have over it under the Digital Personal Data Protection Act, 2023.

Swaraj Nutri Foods, Hyderabad, Telangana, India, is the Data Fiduciary for the personal data described here.

4.1 What we collect

We do not ask for, and you should not send us, government identity numbers, financial account credentials or payment card details by email or through the enquiry form.

4.2 Advertising and tracking

This website may use the Meta Pixel to measure the performance of advertising we run on Facebook and Instagram, and to show relevant ads to people who have visited this site. This involves Meta receiving information about your visit. You can control this through your Meta account ad settings, through your browser's cookie controls, or by using a tracking-blocking browser extension. If we add analytics tooling in future, this section will be updated before it goes live.

4.3 Payments

Fee payments are processed by Razorpay, a third-party payment processor. Card, UPI and banking credentials are entered on Razorpay's systems and are never seen, collected or stored by us. We receive only confirmation of payment and the details needed to raise your invoice. Razorpay's own privacy terms apply to their handling of your payment data.

4.4 Lawful basis and consent

We process your personal data on the basis of the consent you give when you submit the enquiry form or contact us, and to perform the engagement you commission. Consent is sought for a specific purpose, and you may withdraw it at any time by writing to us — though withdrawing consent during a live engagement may prevent us from continuing the work.

4.5 Your rights

Under the Digital Personal Data Protection Act, 2023 you have the right to:

• Access — obtain a summary of the personal data we hold about you and how it is processed
• Correction — have inaccurate or incomplete data corrected or completed
• Erasure — have your data deleted where we no longer need it and no law requires us to keep it
• Withdraw consent — at any time, as easily as it was given
• Grievance redressal — raise a complaint with us and receive a response
• Nominate — appoint someone to exercise these rights on your behalf in the event of death or incapacity

To exercise any of these, write to Office@swarajnutrifoods.in. We respond within 30 days. If you are not satisfied with our response, you may escalate to the Data Protection Board of India.

4.6 Sharing

We share personal data only with the service providers listed in the Information Security Policy, and only to the extent needed to operate. We do not sell, rent or trade your personal data. Your confidential product information is governed by the stricter terms of the Confidentiality Policy.

4.7 Retention

Retention periods are set out in section 3.5. Where no statutory period applies, we delete personal data when the purpose it was collected for has been served.

4.8 Children

This website and our services are directed at businesses and are not intended for anyone under 18. We do not knowingly collect the personal data of children. If you believe we have, tell us and we will delete it.

4.9 Changes

If we change this policy materially, we will update the version and effective date at the top of this page, and notify active clients directly.

Terms of Engagement

These terms apply to every consulting engagement unless a signed proposal says otherwise. Where a signed scope conflicts with these terms, the signed scope wins.

5.1 How an engagement starts

Prices shown on this website are indicative starting fees for a defined deliverable at standard complexity — not binding quotations. Every engagement begins with a free consultation, after which we issue a written scope setting out the deliverable, timeline, fee and assumptions. Work begins when you approve that scope in writing and the agreed advance is received. Nothing on this website constitutes an offer capable of acceptance.

5.2 Fees and payment

• Fees are quoted in Indian Rupees and are exclusive of GST, which is charged where applicable.
• Pass-through costs are billed at actuals with no markup — government licence fees, NABL laboratory charges, and raw material or packaging costs for trials. We tell you these before incurring them.
• Single activities are typically 50% in advance, balance on delivery. Packages are billed in stage-linked instalments as set out in your scope.
• Invoices are payable within 7 days. Work on subsequent stages may be paused where an invoice is overdue.

5.3 What we commit to

• To perform the engagement with reasonable professional skill and care, to accepted food technology and regulatory practice
• To deliver what the signed scope says, within the stated timeline, or tell you promptly if that timeline is at risk
• To keep your information confidential on the terms in Policy 01
• To tell you honestly when an activity is not worth buying

5.4 What you commit to

• To provide accurate information, samples and inputs when they are needed — timelines assume this
• To give feedback and approvals within the agreed windows
• To pay fees when due
• To make your own commercial decisions; we advise, you decide

5.5 What we cannot guarantee

Advice given is based on the regulations, standards and market conditions in force at the time it is given. Regulations change; we are not obliged to update past advice unless you commission us to.

5.6 Timelines

Stated timelines are working estimates from the date all required inputs are received. They exclude time waiting on your feedback, laboratory turnaround, and regulatory processing — none of which we control. We will always tell you where a project actually stands.

5.7 Revisions

Each deliverable includes one round of revision within its agreed scope. Changes that alter the brief — a different product format, an added market, a changed cost target — are a new activity and are quoted separately. We will say clearly when a request crosses that line, before doing the work.

5.8 Liability

Our total liability arising from any engagement, whether in contract, tort or otherwise, is limited to the professional fees actually paid to us for the specific activity giving rise to the claim. We are not liable for indirect or consequential loss, including loss of profit, loss of business, product recall costs, or wasted marketing or manufacturing expenditure. Nothing in these terms limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be limited.

5.9 Termination

Either party may terminate an engagement on 14 days' written notice. On termination you pay for work completed and costs committed up to that date; we hand over work in progress; and the confidentiality and IP terms continue to apply. See the Refunds & Cancellation Policy for how money is settled.

5.10 Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disaster, epidemic, regulatory change, laboratory closure, or failure of essential utilities or infrastructure.

5.11 Governing law

These terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction. Before commencing proceedings, both parties agree to attempt good-faith resolution through discussion for at least 30 days.

Refunds & Cancellation Policy

We would rather refund a fee than deliver work you did not want. This policy sets out exactly when money comes back, and when it does not.

6.1 Cancellation before work begins

If you cancel before we begin work on an activity, you receive a full refund of any advance paid, with no deduction and no questions asked.

6.2 Cancellation after work begins

If you cancel after work has started, we refund the balance of your advance after deducting the work genuinely completed to that point and any pass-through costs already committed. We will send you a written statement showing exactly what was completed and how the figure was arrived at. Any work in progress is handed over to you.

6.3 What is never refundable

Once these have been paid to a third party on your behalf, they are outside our control and cannot be returned:

• Government fees — FSSAI licence and application fees, once submitted
• Laboratory charges — NABL testing fees, once a sample has been booked in
• Material costs — raw materials and packaging purchased for trials

We will always tell you before committing any of these, so you can decide with full knowledge.

6.4 If we do not deliver

If we fail to deliver an activity to the agreed scope, you may ask us to rectify it at no charge, or take a full refund of the fee for that activity. That choice is yours, not ours. If we miss an agreed deadline by more than 14 days for reasons within our control, you may cancel and take a full refund of that activity's fee.

6.5 What a refund does not cover

Refunds are not available because a regulatory authority declined an application that was correctly prepared and filed; a laboratory result was not the number you hoped for; a product did not sell as expected; or you changed direction after the deliverable was accepted. Section 5.5 explains why these outcomes are outside our control.

6.6 How to request a refund

Write to Office@swarajnutrifoods.in with your invoice number and the reason. We acknowledge within 2 working days and confirm the outcome within 7 working days. Approved refunds are processed to the original payment method within 7–10 working days of approval. Bank or processor timelines may add a few days beyond that.

6.7 Disputes

If you disagree with a refund decision, tell us and it will be reviewed by someone who was not involved in the original decision. We would rather resolve it directly than have you raise a payment dispute — but nothing here removes your rights under Indian consumer law.

Contact & Grievance Redressal

Any question, request or complaint about these policies — including data protection requests, confidentiality concerns and refund disputes — should go to the same place. We do not route people through a queue.

Swaraj Nutri Foods
Hyderabad, Telangana, India
Office@swarajnutrifoods.in · +91 86885 76895